Home I.T. support
Straightforward help for your devices, without the technical speak.
Home I.T. Support
We provide friendly, reliable IT support for your home, whether you need a one-off fix or ongoing peace of mind. Real people who answer the phone, speak plain English, and actually solve the problem.
What's Included
• Remote and on-site support for PCs, Macs, laptops, and tablets
• Help desk with fast response times
• Virus, malware, and security threat removal
• Wi-Fi, broadband, and network trouble shooting
• New device setup and data transfer
No jargon. No call centres. Just IT support that works.
Most home IT problems are straight forward when you know what you are doing. The frustration is not the problem itself, it is not knowing who to call, or waiting days for someone who turns up and talks over your head. We are based in the UK, we speak plain English, and we genuinely enjoy helping people get back up and running quickly.
• Flexible appointments, including evenings and weekends
• Remote support where possible, on-site when needed
• No unnecessary upselling, just honest advice
• Support for all ages and technical abilities
Home Security & Protection
Cyber criminals do not only target businesses. Home users are increasingly in their sights, through phishing emails, fake websites, and malware designed to steal passwords and personal data. We protect your household from the ground up.
What's Included
• Antivirus and anti-malware installation and management
• Fire wall and router security configuration
• Password manager setup and guidance
• Dark web monitoring for your personal data
• Parental controls and content filtering
Your home network deserves the same protection as a business.
A single compromised password or one click on the wrong link can give criminals access to your bank accounts, personal photos, and private communications. We layer your protection so that even if one defence fails, others are in place. We also help you understand what to look out for, so you are less likely to be caught out in the first place.
• Scam and phishing awareness guidance for the whole household
• Safe browsing setup and ad-blocker configuration
• Security health checks on all devices
• Advice on what to do if you think you have been compromised
Home Networking
Slow speeds, dead zones, and devices that keep dropping off. A poorly configured home network makes everything harder. We design and set up home networks that actually work, wherever you are in the house, and keeps the children happy!
What's Included
• Routerand mesh Wi-Fi setup and optimisation
• Wi-Fi coverage assessment and dead zone resolution
• Network security audit and configuration
• Smart home device integration
• Broadband troubleshooting and ISP liaison
A properly set up home network changes everything.
Most home networks are set up once and never revisited. Default passwords, outdated firmware, and poorly placed routers leave you with patchy coverage and unnecessary security risk. We take a fresh look at your setup and make changes that have an immediate, noticeable impact on speed, reliability, and security.
• Advice on the best broadband packages and hardware for your home
• Setup for multiple users, including children and remote workers
• Guest network configuration to keep visitors separate from your main network
• Support for smart speakers, TVs, cameras, and other connected devices
Data Backup & Recovery
A hard drive failure or accidental deletion can wipe out years of irreplaceable files in seconds. We set up reliable, automatic backups and, if the worst has already happened, we can often recover what you thought was lost.
What's Included
• Automated cloud backup to secure UK-based storage
• Local backup setup using external drives or NAS devices
• Microsoft 365 and Google account backup
• Data recovery from failed or corrupted drives
• File organisation and storage advice
The best time to set up a backup was yesterday. The second best time is now.
Most people assume their files are safe until they are not. Cloud services like iCloud and OneDrive offer some protection, but they are not true backups. Deleted files can disappear, accounts can be hacked, and sync errors can overwrite good data with corrupted versions. We set up a proper backup solution that gives you genuine peace of mind.
• Multiple backup copies in multiple locations for real resilience
• Regular automated backups with no action required from you
• Fast recovery of individual files or entire systems
• Advice on how long to keep backups and what to prioritise
Device Setup & Upgrades
Setting up a new computer, transferring your files, installing software, and making everything work together takes time and patience. We do it all for you, the right way, so you can start enjoying your new device straight away.
What's Included
• New PC, Mac, laptop, and tablet setup
• Data and settings transfer from old devices
• Software installation and licensing
• Email, printer, and peripheral configuration
• Old device secure data wipe and disposal advice
We handle the setup. You get straight to the good part.
A new device out of the box is not the same as a device that is ready to use. Factory settings, missing software, and a fresh start can feel daunting when everything you need is on your old machine. We make the transition seamless, moving your data, setting up your accounts, and making sure everything works exactly as it should before we leave.
• Microsoft 365 and Google Workspace setup and configuration
• Advice on which devices offer the best value for your needs
• Support for all major operating systems, Windows, macOS, iOS, and Android
• Ongoing support after setup, so you are never left on your own
Ongoing Home Support Plans
For homeowners who want ongoing peace of mind, our home support plans give you priority access to IT help whenever something goes wrong, with no call-out fees, no waiting, and no surprises on your bill.
What's Included
• Unlimited remote support with fast response times
• Annualon-site health check for all devices
• Proactive monitoring and maintenance
• Security updates and patch management
• Priority booking for urgent issues
Think of it as home insurance for your technology.
Ad-hoc IT support works, but it means waiting until something goes wrong. A home support plan means we are already watching over your devices, keeping them updated and secure, and ready to help the moment you need us. For families with multiple devices, older relatives who need regular assistance, or anyone who works from home, it is the most cost-effective way to stay protected all year round.
• Plans available for individuals, couples, and families
• Discounted rates for additional on-site visits
• Includes security monitoring and dark web alerts
• Cancel any time, no long-term contracts
Customer testimonials
Here is what our satisfied clients have to say about our services.
Get I.T. Support Today
Let's discuss how we can support you.
FAQs
Questions about our residential support? Find the answers below.
Pretty much anything! Slow or unreliable Wi-Fi, virus and malware removal, setting up a new laptop or desktop, printer problems, smart home devices, email issues, password resets, software installation, or just general "my computer isn't working" situations. We explain everything in plain English, no jargon, no judgement.
We offer both. Many issues can be resolved quickly and conveniently via remote access, with your permission, we connect securely to your device and fix the problem while you watch. For things that need a hands-on approach (Wi-Fi setup, hardware faults, new device configuration), we're happy to visit you at home. We'll always suggest the quickest and most cost-effective option for you.
Yes. We use professional-grade remote access tools that require you to actively grant permission before we can connect. You'll see everything we do on your screen in real time, and you can disconnect us at any moment. We will never ask for payment card details or passwords over a remote session, and we'll always explain what we're doing and why.
Don't panic, but do act quickly. If possible, disconnect the affected device from your Wi-Fi or unplug the network cable. Then give us a call, we can triage the situation, safely remove any malware, recover your files where possible, and help you change passwords for any accounts that may have been compromised. We'll also advise on steps to prevent it happening again.
Absolutely. Slow broadband can be caused by a number of things — your router's position, channel congestion, an old or faulty router, too many devices competing for bandwidth, or even your ISP. We can run diagnostics, optimise your Wi-Fi setup, suggest better router placement or hardware upgrades, and advise on whether switching broadband provider would genuinely help.
Yes! We love a new device setup! We can transfer your files and settings from your old device, install the software you need, connect to your Wi-Fi and accounts, and make sure everything is working just how you'd like it. We can also make sure your new device is properly secured from the start.
This is one of the most important things we can help with. We can walk you through how to spot suspicious emails and calls (legitimate companies like Microsoft or BT will never cold-call you asking for access to your computer), set up spam filtering on your email account, enable two-factor authentication on your important accounts, and install reputable security software. Awareness is the best defence.
We charge a straightforward hourly rate for home visits with no hidden call-out fee. Remote support sessions are typically cheaper and often faster. We'll always give you a clear estimate before we start work, so you know exactly what to expect. There are no nasty surprises on the bill.
Yes! We offer a simple home support plan that gives you priority access to our helpdesk, discounted remote and onsite support, and regular health checks on your devices to catch problems before they become serious. It's ideal if you rely heavily on your technology and want peace of mind. Ask us for details.
Still have questions?
Contact us and we'll answer anything else.